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Grievances and Complaints

Parents and community members wishing to contact the school board regarding a grievance or complaint about a specific school, teacher or child are encouraged to begin at the level closest to the concern. The Board encourages students and parents to discuss their concerns and complaints through informal conferences with the appropriate teacher, principal, or other campus administrator. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.

Most issues can be resolved by contacting the teaching, coach, guidance counselor, etc. The campus principal or assistant principal can also resolve many issues informally. Parents and community members may also contact District administrators who are responsible for the area of concern, which could include:

  • Curriculum & Instruction, 512-570-0200
  • Special Education, 512-570-0300
  • Student Services (student discipline issues, etc.), 512-570-0150
  • Business & Operations, 512-570-0400 (Child Nutrition Services, 512-570-0670; Transportation, 512-570-0700)

The District encourages informal resolution of complaints. Students, parents, employees, and members of the community may initiate the formal grievance process by filing a grievance in accordance with the policies listed below:

  • Employees - Board Policy DGBA (Local)
  • Parents/Students - Board Policy FNG (Local)
  • Community members - GF (Local)

Even after initiating the formal complaint process, students and parents are encouraged to seek informal resolution of their concerns. A student or parent whose concerns are resolved may withdraw a formal complaint at any time.

Neither the Board nor any District employee shall unlawfully retaliate against any student or parent for bringing a concern or complaint.

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